Barriers to service innovation - Perspectives from research and practice

This paper reviews the barriers to service innovation and builds a new framework to cluster them. It identifies new areas of interest as it compares the range of barriers from the perspective of research and practice. Therefore we collected empirical data about barriers from industry and research representatives and reflected them by the ones cited in literature. This analysis results in outlining conflicting views, lack of scientific research about barriers in service innovations and service specific barriers like service orientated thinking. Furthermore, results suggest industry dependency of barriers and underlie visible limitations.