Fast and reliable order management design using a qualitative approach

Abrupt and often surprising changes characterize the situation of manufacturing companies. Important for an order management design are those factors which potentially cause turbulence and lead to schedule deviations. The paper describes a method to capture and assess them qualitatively. Based on an analogy to physics, the morphology of turbulence germs is provided. Then, a procedure is described how to successfully transfer approaches for turbulence management to other companies. The last part reflects in detail on the application experience.