The I3CON service engineering approach

The service industry is Europe's most important industry sector. Services are no longer a by-product of products; they are an essential part of the solution package offered to the customer. This trend also affects more traditional sectors, such as construction, who thus feel an increasing need for approaches on how to successfully develop new service concepts. This paper presents the modular Service Engineering approach developed in the EU-funded project I3CON that specifically focuses on the construction industry.