Accelerating business transformation with process mining Centers of Excellence (CoEs)

The global adoption of process mining has sharply increased over the past few years, with an ever-growing number of companies around the globe launching initiatives that leverage this powerful technology. We have reached the stage where the ‘why’ of pursuing process mining is clear, and the insights that process mining uncovers are recognised as being a crucial
lever in the process transformation agenda. What’s more, most companies who have adopted this technology have successfully managed to connect multiple processes, gain insights, and realize value. However, little guidance is available on how best to scale process mining at the enterprise level - across multiple functions and teams - and therefore move
successfully towards large-scale value realization and end-to-end process transformation. To better understand the status quo of process mining inside organizations as well as to provide best practices and recommendations on how to drive scale,
Celonis and Fraunhofer FIT have conducted a joint study on Centers of Excellence (CoE) for process mining. The results of this study are summarized here and enriched with expert knowledge from both the Celonis Customer Transformation Advisory Team and Fraunhofer FIT´s Center for Process Intelligence. Our purpose in publishing this study is to share key learnings and shed light on various aspects of Centers of Excellence, such as key success factors, value proposition, operating model and
organizational setup.