Design options, requirements and architectural considerations and approaches to points of single contact in accordance with the EU services directive

Substantial changes will take place in the public sector in all EU member states due to the EU Services Directive which must be implemented in national law by December 2009. The Points of Single Contact are particularly important in this context, because they will make contact with public administration considerably easier. There are various design options available for setting up points of single contact. They will become apparent when the requirements and architectural models needed to realise this project are confirmed. This working paper brings the initial research findings of the two projects as of February 2008 together, presenting design options, requirements and architectural considerations for setting up points of single contact as envisaged by the Fraunhofer Institute FOKUS in Berlin (Germany).