A case-study about participative process introduction in the indiGo project

In software engineering, the quality of processes and their models is of utmost importance for the quality of the software products developed. Nevertheless, many organizations neglect these processes and leave the knowledge about them in the heads of their experts. In this paper we present the indiGo method for eParticipative Process Learning based on eDiscussions, Lessons Learned, text mining, and process evolution. indiGo helps an organization to learn about their processes and process modeling techniques, and enables it to collect valuable experiences from process users. Besides presenting indiGo itself, the results of a case study where two processes were introduced using indiGo are described. The results indicate that processes introduced and modeled with process user participation lead to process models with higher acceptance and better perceived quality.