Sociotechnical design of work systems

Table of Contents: Sociotechnical systems theory: Background history, STS constructs and components, Principles of sociotechnical design Tools and methods for STS design and analysis: Overview, Methods used to analyse and plan STS design of work systems, Soft systems methodology, Scenario-based methods and tools, Tracer studies, Methods used to evaluate STS (re-)design of work systems, Checklists and decision criteria, Other methods An integrated STS method for the design of work systems: Background, Description of the method and a worked example of its use, Stage A - Formation of overall view of the system, Stage C - Between humans and machines, Stage D - Between humans Future challenges for STS and further reading