A Domain-independent Model for KPI-based Process Management

Key Performance Indicators (KPIs) are a well-established insturment for monitoring, improving company processes. However, defining a KPI model for a new domain resp. a new company, including all its levels, is a tedious and error-prone task. In this paper, we present our domain-independent model for a KPI-based process management as a solution for this problem. Furthermore, we show that our model, originially used for production processes, can easily be adapted for other domains like supply chain management software development.