Customer-Oriented Delay Management in Public Transportation Networks Offering Navigation Services

This paper presents a simulation study on the perfomance of public transportation networks offering navigation services. Car-like navigation for passengers in public transport is still a vision, but several projects try to close the remaining gap. Customer-oriented delay management is a value adding service enabled by navigation. In our study we ask for the benefits generated by navigation and by delay management that takes the passenger routes into account. Particularly we distinguish two groups of passengers, the first one using navigation and the second one traveling in the traditional manner.