Volltext: In today's turbulent markets it is important that machine manufacturers are able to react quickly and effectively to changing circumstances. One potential area of improvement is that of service in maintenance. Instead of merely offering services in the classical areas of maintenance like inspection and repairs, manufacturers should listen to the specific needs of their clients and also provide guidance in finding the optimum structure for the client's production processes. The Service Support System, developed by the Fraunhofer IPA, provides a joint service platform between machine manufacturers and operators and is the ideal tool to help machine manufacturers expand their after-sales services, enabling them to meet their client's need more effectively, while strengthening their position amongst competitors.
