Value oriented and integrated development of smart services with systems engineering - A practical methodology
Paper presented at R&D Management Conference 2019, "The Innovation Challenge: Bridging Research, Industry and Society", 17th to 21st June, Paris, France
The integrated view of smart services is a young approach in systems engineering, through which a reduction of the overall resource consumption, better service consistency, maintenance, higher quality performances, and, in result, higher sustainability can be achieved. Still, development methodologies need to adapt to practical challenges. Firstly, regarding the collaborative integration of important stakeholders, industrial project sometimes face limited resources and need a streamlined methodology for systems engineering. Secondly, considering the synthesis from requirements to system functions and to the physical structure, current methodologies lack in guidance for defining the level of abstraction on which system elements are defined. Thirdly, new approaches are needed to integrate available resources and perceived qualities in context with sourcing options of smart services, as there is a new, complex challenge of designing product-service-systems. This research presents a streamlined, collaborative methodology for designing smart services that is validated in an industrial use case of digitalizing a value stream in a company for jewellery production.
Ministerium für Wirtschaft, Arbeit und Wohnungsbau Baden-Württemberg WM BW