Maturity Evaluation for Workforce Management. An Integrated Approach to Assess Digital Maturity of Workforce Management Systems

Flexible workforce allocation has become a crucial factor for the success of a company and the satisfaction of its employees. The degree of digitization in the core process of workforce allocation as well as the upstream and down-stream processes play a decisive role for planning efforts, error-proneness, and employee satisfaction in an integrated workforce management concept. However, the integrated evaluation of human, technology and organization in a holistic workforce management is currently hardly achievable with existing methods due to the complexity of the topic. In this research, a scientifically based maturity model for the holistic and process-oriented evaluation of such workforce management concepts is developed. Therefore, implications for research and practice are derived.