A method for the realization of business models with process-oriented management systems

Even though the Balanced Scorecard approach shaped a new paradigm for man-agement systems design, there is empirical evidence that the methods which are applied to realize this paradigm are not appropriate. This paper presents a method to plan, build and run process oriented, performance indicator based management systems. It outlines the approach applied in development, the find-ings from a requirements definition, the structure and content of this method, how it is an improvement, as well as lessons learned from validation.