The impact of service robotics on service work within a healthcare service system

Demographic change nowadays has more and more influences on the health care sector. Less nursing staff face more and more patients and elderly people. Those changes on work processes can be observed in the area of prevention but also in the field of medical and elderly care. Technical support in the sense of IT is considered as helpful to support documentation. Nevertheless, support is still required concerning physical interaction in nursing and elderly care. The proposed solution in the paper at hand describes the potentials of service robotics for complex service systems in healthcare, also describing the mutual influences between the possible applications of service robotics and the changes in service work.