Interaction- and event-based management of processes in service-oriented infrastructures

Service infrastructures often have different service providers and require management by an organisation that provides a common platform. When business processes are executed using mechanisms like multiple BPEL engines, it is often impossible to monitor and manage the execution of these processes. We present an approach and a system implementation that uses a complex event processing (CEP) engine to integrate different BPEL engines and other applications into a common service platform. As interactions with the processes and services running are crucial in such an infrastructure, we provide also a concept for creating ad-hoc user interactions on a monitoring dashboard, which allows platform managers as well as stakeholders in the processes to interact with the platform and the processes executed - independent of their context of execution.