Session C3: Self-service in Daily Living

The main goal of the session 'Selfservices in daily living' is to enable support and its customization to meet individual needs for the whole service chain comprising different providers, channels, methods and market segments. This session focuses on the integration of new ICT-based solutions available from existing service providers, channels or market segments that can be adapted to meet the seniors' needs. A very important aspect here is the ease of use of services. There is also an urgent need that services have to be made easily accessible by the elderly.