WebSCORE - A structured method for evaluating web applications

Web-based applications are characterised by a variety of features requiring new approaches of evaluation. Special characteristics of web applications are the focus on information transfer, the inclusion of broad anonymous user groups, as well as the use of most diverse, even mobile end devices. This article introduces an evaluation methodology for multidimensional assessment of web-based applications, which integrates in four significant domains evaluation criteria and measurement procedures. The WebSCORE method facilitates analyses with variable degree of detail. Expert evaluations, checklists and questionnaires as well as detailed eye tracking analyses are used to attain a holistic evaluation depending of the application's profile.