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  4. The reaction of subscribers on the failure of call attempts
 
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1970
Conference Paper
Title

The reaction of subscribers on the failure of call attempts

Abstract
In this paper the preliminary results of a measurement are given which treats the reaction of subscribers in a p.a.b.x. on the failure of call attempts. Reasons for the failure of call attempts are line busy, subscriber busy, subscriber errors, no answer of the called subscriber, and defects of the telephone system. This measurement of subscriber behaviour has to answer three questions: (1) which is the reason of the failure, (2) does the subscriber repeat the call attempt, (3) how long is the interval between the unsuccessful attempt and the next repeat.
Author(s)
Evers, R.
Mainwork
Fifth International Symposium on Human Factors in Telecommunications 1970. Proceedings  
Conference
International Symposium on Human Factors in Telecommunications 1970  
Language
English
Fraunhofer-Institut für Nachrichtentechnik, Heinrich-Hertz-Institut HHI  
Keyword(s)
  • automatic telephone systems

  • human factors

  • private telephone exchanges

  • telephony

  • preliminary results

  • measurement

  • pabx subscribers reactions

  • call attempt failures

  • reason for failure

  • call attempt repetition

  • interval between attempts

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