Transformation Towards Smart Result-Oriented Product-Service Systems

Product-Service Systems (PSS) are an established field of research. In the era of digitalization, data of smart products becomes a valuable resource and can be used to provide smart result-oriented PSS. In an exploratory study in the machinery and plant industry, the socio-technical changes from a provider's perspective was researched. This paper outlines the socio-technical transformation frame developed on basis of the insights and the challenges identified with the transformation.