Prioritizing business process chains for IT optimization

In the present economy, where financial resources have become scarce, the interest in optimizing the interactions between public administration and business is greater than ever - on both sides of the public-private fence. A conscious effort has to be made in order to select those processes and services that promise to yield the highest return on investment in terms of efficiency gains, tax revenues or customer satisfaction, for example. Therefore it is paramount for both sides to identify only those business process chains (BPCs) between public administration and business that are most beneficial for both parties in regard to IT-supported optimization. In this paper, we introduce a method which employs prioritization to streamline this process of identifying precisely those BPCs that are most promising for IT optimization and will truly exhibit measurable gains on both the side of public administration and business.