A Process- and Product-Centered Approach to Knowledge Management

This paper introduces an approach towards reducing the gap between a process-centered and a product-centered view of work. The theoretic background is based on the autopoietic theory and the technological approach is based on attribute/value systems. Then a software prototype based on this approach that supports knowledge communities in the application area of document management is presented. A central topic are the cooperative features, which are included to meet the social aspects of building common knowledge.