Software process modelling: Socio-technical perspectives

In this chapter we describe how the socio-technical systems (STS) approach has been applied to the software process, as well as attempts that have been made to simulate and model the process as a whole. We also outline previous attempts to use socio-technical criteria and guidelines in order to make improvements to the process of constructing software. We first provide a broad outline of the STS approach followed by a number of examples drawn from the areas of COTS-based selection, the People Capability Maturity Model (P-CMM), competency programmes and process simulation. We conclude the chapter with a set of future research issues that are most likely to occupy researchers in the coming years. These issues are drawn partly from the theoretical literature within software engineering, as well as recent developments within industrial practice.