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  4. Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems
 
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2020
Conference Paper
Title

Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems

Abstract
Artificial Intelligence drives business model innovation. In this context, our paper examines major amendments of business model elements (value proposition, value creation and value capture) due to artificial intelligence implementation into products and services. Based on a literature review changes like enhanced autonomous and adaptive value proposition, intense use of data and stronger collaboration in ecosystems as well as adapted revenue models are identified, analyzed and presented in this paper.
Author(s)
Neuhüttler, Jens  
Kett, Holger
Frings, Sandra  
Falkner, Jürgen  
Ganz, Walter  
Urmetzer, Florian
Mainwork
Advances in the human side of service engineering  
Conference
International Conference on the Human Side of Service Engineering (HSSE) 2020  
International Conference on Applied Human Factors and Ergonomics (AHFE) 2020  
DOI
10.1007/978-3-030-51057-2_30
Language
English
Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO  
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