Towards acceptance of socio-technical systems - an emphasis on the requirements phase

This paper discusses some essential reasons why socio-technical systems do not get the acceptance by end-users that is typically needed for a successful usage of the systems. One major prerequisite to achieve sufficient acceptance is to ensure a specific treatment of end-users, and stakeholders in general during the requirements engineering phase. The paper illustrates examples how requirements engineering activities for current as well as for future applications can help to increase the acceptance of socio-technical systems.