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2018
Journal Article
Title

Impact of smart services to current value networks

Abstract
Promising market offerings are increasingly based on the close interaction of physical products and accompanying services - this is expresses by the term product service systems. A new trend is the expansion of the product service systems by data-driven, intelligent services (called Smart Service). Examples include predictive maintenance or automated re-ordering of consumables and materials. Such enhancements can significantly help to secure the customer interface and generate additional profitable business with new revenue models, such as pay-per-use rather than selling a machine. To take advantage of this opportunity, companies must develop promising Smart Services and implement them in their value network. The present paper shows the necessary steps for a company. The first step shows methods for the conception of Smart Services. The second step is the analysis of the current value networks. A comparison of the new functions and requirements of the Smart Services with the value network leads to effects and necessary changes. In the last step, changes are translated into a roadmap for implementation.
Author(s)
Rabe, M.
Kühn, A.
Dumitrescu, R.
Mittag, T.
Schneider, M.
Gausemeier, J.
Journal
Journal of Mechanical Engineering  
Conference
International Conference on Advances in Mechanical Engineering (ICAME) 2017  
Language
English
Fraunhofer-Institut für Entwurfstechnik Mechatronik IEM  
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