Deliverable D2.6 - SHAPES personas and use cases v2

The second deliverable presents the development of personas and use cases between M10 and M12. This report presents the multi-Work-Packaging developments within the SHAPES project. In the previous stage, several initial evidence-based personas that mirror the basic types of users of the solutions provided by SHAPES were developed. Continuing forward with this work, this deliverable presents newly reframed evidence based personas and considers also the very recent impact of the COVID-19 pandemics on the mental health and computer use of older adults. Recently, COVID-19 elicited a strong wave of fears, anxieties, and psychological distress which spread rapidly throughout most of the world. Merely older adults belong to highly vulnerable groups of population due to increased isolation, loneliness, and worsening most of their previously existing mental health conditions like depression, anxiety, dementia and psychosis. This deliverable considers this actual situation and emphasises the key importance of online health interventions for older adults. Therefore, the first section of this report focuses on the personas. Their development and extensive context of each and one of the presented personas´ life, needs, health challenges etc. The second section is dedicated to the development and description of general use cases. Followed by the third section that probes in the development of personas and use cases. Method is based on a multiple-criteria evaluation approach to variations in persona´s parameters. This section finishes with presented collaboration with WP2 and WP6. This collaboration is shown through co-created personas. Forth section is dedicated to ethics and security issues.