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  4. Boosting the overall measurement, assessment and optimization of services
 
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2012
Conference Paper
Titel

Boosting the overall measurement, assessment and optimization of services

Titel Supplements
an integrated approach using specified modeling methods and key performance indicators for service productivity improvement
Abstract
Author(s)
Rößner, Andrea
Kicherer, Florian
Hauptwerk
Marketing, Strategy, Economics, Operations & Human Resources
Konferenz
International Research Conference in Service Management 2012
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Language
English
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Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO
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