Aehnelt, MarioMarioAehnelt2022-03-112022-03-112009https://publica.fraunhofer.de/handle/publica/363887Learning is a by-product of working when a problem, question or curiosity occurs during everyday work processes. Thereby interpersonal help seeking is a commonly used learning strategy to acquire missing knowledge. Although the help requesting party benefits from other's help, helping people are interrupted in ongoing work processes. This correlation of work-integrated learning and unplanned interruptions can be addressed by providing support for interpersonal help seeking. Based on a generalized model of contextualized knowledge transfer, three different approaches are introduced to support the learning without interrupting others.encomputer-supported collaborative learning (CSCL)workplace-embedded learningcooperative learningself-directed learning006conference paper