Leitner, ChristineChristineLeitnerGanz, WalterWalterGanzSatterfield, DebraDebraSatterfieldBassano, ClaraClaraBassano2022-03-152022-03-152021https://publica.fraunhofer.de/handle/publica/4120052-s2.0-85112105842enPreface. Advances in the Human Side of Service Engineeringconference paper