Hofmann, H.R.H.R.HofmannKlein, L.L.KleinMeiren, T.T.Meiren2022-03-032022-03-031998https://publica.fraunhofer.de/handle/publica/193614Up to now process models are used particularly in the field of classical product development and software engineering. However, also the development of complex services becomes more and more a significant application area for process models. For their successful implementation in service organisations their practical applicability as well as their organisational integration will be decisive.deprocess modelrole conceptservice developmentservice engineeringservice product400journal article