Buschak, DanielaDanielaBuschak2022-03-122022-03-122014https://publica.fraunhofer.de/handle/publica/384385The paper describes different industrial services offered in the machine building industry. Based on a literature review benefits for the customer and benefits and requisites for the manufacturer in offering theses services are described. This is a preliminary study, thus implications for future research are derived.enmanufacturingIndustrial Services303600Benefits and sacrifices of after-sales services in the German machine building industryconference paper