Nassar, NebrasNebrasNassarMartin, SebastianSebastianMartinGad, RüdigerRüdigerGadHaschemi, PouyaPouyaHaschemiOlbrich, ManuelManuelOlbrichRücker, FabianFabianRücker2023-11-152023-11-152023https://publica.fraunhofer.de/handle/publica/456884Augmented Reality (AR) and Virtual Reality (VR) technology can potentially enhance the work of maintenance engineers by providing them with real-time visual and textual information overlaid on their physical environment (AR) and allowing them to simulate tasks in a virtual environment before executing them in real-world (VR). This study aimed to explore the use of AR and VR in supporting engineers in their daily tasks and providing support from remote experts for the Ground Station and Telescope maintenance at the European Space Operations Centre (ESOC). The study presents conceptual and practical results, including use case identification, technology analysis, design and implementation of a proof-of-concept prototype, and demo application scenarios.enBranche: Information TechnologyResearch Line: Human computer interaction (HCI)LTA: Interactive decision-making support and assistance systemsLTA: Generation, capture, processing, and output of images and 3D modelsAugmented reality (AR)Human-computer interaction (HCI)Remote consultationconference paper