Schmitt, R.R.SchmittSchumacher, SvenSvenSchumacherZentis, ThomasThomasZentis2022-03-122022-03-122013https://publica.fraunhofer.de/handle/publica/38367310.1007/978-3-642-30820-8_31en658670Quality-Oriented Risk-Management-Approach for Service Innovationsconference paper