Krause, O.O.KrauseMertins, K.K.Mertins2022-03-092022-03-091999https://publica.fraunhofer.de/handle/publica/333640Performance indicators are required to enable an effective and efficient management process. This paper describes the application of the Management Information Engineering concept used to develop a balanced set of performance indicators in the context of a benchmarking project. It shows how benchmarking can initiate the development of a Performance Management System.enmanagement information logisticsknowledge managementdecision supportperformance measurementperformance management systembalanced scorecardEFQMBenchmarkingmanagement information systemexecutive information systemData Warehouse670conference paper