Gerlich, A.A.GerlichHoffmann, J.J.HoffmannSenfelds, M.M.Senfelds2022-03-032022-03-031998https://publica.fraunhofer.de/handle/publica/193232The use of QFD for the development of software increases customer satisfaction. A challenge to systematic software development - three versions of programs for different customer segments should be prepared, involving the lowest possible development cost wihle achieving the utmost customer satisfaction. QFD, supplemented by a customer survey and a comparison with the competition, achieves this objective.deFestlegung von SpezifikationenKundenorientierungKundenzufriedenheitProduktentwicklungQFDQualitätsplanungsmethodeQualitätssicherungquality function deploymentSoftwareentwicklungVersionsplanung670658journal article