A concept to support process model maintenance through systematic experience capture
Process knowledge gained during process execution is a valuable asset. In practice, process knowledge gained during process execution gets lost because it is usually not made available to a broader audience. On the other hand, it is this type of process knowledge that may help a Process Engineer update and maintain process models. This paper presents a concept and prototype tool implementation to systematically capture process knowledge in the form of annotations. These annotations are, upon analysis, integrated into the process model, thus incorporating experience and allowing users to learn from experience previously gained.