Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK

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Die Gretchenfrage in der Praxis - Kosten, Nutzen und Wirtschaftlichkeit von QM-Systemen

2014 , Jochem, Roland , Raßfeld, Colin , Behmer, Falk , Skowronek, Johannes

Wie lässt sich der Beitrag des Qualitätsmanagements zum Unternehmenserfolg in der Praxis ermitteln? Die TU Berlin und das Fraunhofer IPK haben untersucht, mit welchen Kenngrößen deutsche Unternehmen die Effektivität und die Effizienz von QM-Systemen messen. Die Studie findet eine große methodische und inhaltliche Vielfalt im Qualitätscontrolling - und überall hohen Aufwand für die Datenerhebung.

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Integrated and modular design of an optimized process architecture

2013 , Raßfeld, Colin , Rößle, Dominik , Jochem, Roland

Global economic integration increased the complexity of business activities, so organizations are forced to become more efficient each day. Process organization is a very useful way of aligning organizational systems towards business processes. However, an organization must do more than just focus its attention and efforts on processes. The layout design has also a significant impact on the system performance. We contribute to this field by developing a tailored process-oriented organizational structure and new layout design for the quality assurance of a leading German automotive manufacturer. The target concept we developed was evaluated by process owners and an IT-based process simulation. Our results provide solid empirical back-up in which the performance and effects are assesse d from a qualitative and quantitative perspective.

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Developing a process-oriented and modern quality organization: A case study approach

2013 , Jochem, Roland , Raßfeld, Colin

The contemporary turbulent business world forces companies to seek new ways of doing business in novel situations. One of the areas mostly impacted by this turbulence relates to the design of appropriate organizational structures. The process-oriented organizational form seeks to attend these needs and recognizes the integrative and aligning nature of processes. However, an organization must do more than just focus its attention and efforts on processes. The layout design has also a significant impact on the system performance. In this paper we contribute to this field by developing a tailored process-oriented organizational structure for the quality assurance of a leading German automotive manufacturer. We present a structured methodology that primarily consists of identifying, analyzing and optimizing the core process model of the company. The target concept we developed was evaluated by process owners who were asked about the potential benefits of the new process-oriented quality organization. The effects most often reported include increased efficiency of quality processes, optimization of interfaces and communication and improvements within the cross-functional workflow management.

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