Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK

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Wieviel Essentials stecken in den neuen Wissensmanagement-Standards?

2023-03 , Will, Markus , Orth, Ronald , Budde, Felix

Wenn ein Thema an Bedeutung gewinnt und seine Relevanz in Forschung und Praxis anerkannt ist, wird dies unter anderem dadurch ersichtlich, dass es in die Welt der Standardisierung einfließt. Auf die Themen Human Resource Management und Knowledge Management trifft diese Entwicklung zu. Die praktische Relevanz wird beispielsweise an den Aktivitäten des ISO Technical Committee 260 "Human Resource Management" deutlich. Experten aus über 30 Ländern arbeiten in diesem Komitee aktiv an der internationalen Normenreihe ISO 30400 zum Personalmanagement und entwickeln Leitlinien und Standards für die Verbesserung HR-bezogener Prozesse und Aufgaben.

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Strategy development based on intangibles in SMEs - an integrated approach

2013 , Will, Markus , Mertins, Kai

The approach in this paper is based on the principles of action research and rapid prototyping. The paper shows the current status of a 'bottom-up' research process dedicated to continuously developing and improving management instruments that suit the requirements of small and medium-sized enterprises (SMEs): pragmatic, easy-to-use and generating direct practical benefit. As a result, this paper links the concept of intangibles to the practical strategy development process in SMEs. The integration shown concerns several challenges: (1) Integrate the internal and external perspective on intangibles, and, by that, link the concept of intellectual capital (IC) as a resource-based view with the concept of customer value as a market-based view. (2) Integrate the theoretical concept of IC with a methodology for comprehensive strategy development. (3) Integrate the formulation and implementation of business strategies taking into account the actual practice in SMEs.

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Identifying the Dynamics of Intangible Resources for Industry 4.0 Adoption Process

2022 , Prim, Marcelo Fabricio , Oliveira Gomes, Jefferson de , Kohl, Holger , Orth, Ronald , Will, Markus , Vargas, Gabriel Bertholdo

Industry 4.0 is a socioeconomic phenomenon that affects all industries, transforming not only products, processes, and services, but also business models, organizational structures, and strategies, placing human beings at the center of this digital transformation. Researchers have already demonstrated the importance of intangible resources in the Industry 4.0 adoption process. Nevertheless, there is still a gap in empirical research on how these factors evolve during the process. Therefore, the main objective of this study is to identify how these factors influence each other across different Industry 4.0 maturity levels. To achieve this goal, a qualitative approach was used with multiple case studies comparing responses from companies at higher Industry 4.0 maturity levels and contrasting them with the responses from companies at lower levels, distilling aggregate dimensions through an inductive coding procedure. Experts evaluated the results to find relations between the aggregate dimensions, their evolution and influence on each other. As a result, a conceptual framework was developed that demonstrates the dynamics of intangible factors that could be used by any company to nurture its own Intellectual Capital as a groundwork for the adoption of Industry 4.0. Among these dynamics, the central role of engaged leaders was highlighted in developing structural capital factors. Future studies should conduct interviews with more companies from other industrial sectors as well as on the implementation and management of Intellectual Capital in manufacturing companies to assess the applicability of the proposed conceptual framework.

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Lessons learned in intellectual capital management in Germany between 2000 and 2020 - History, applications, outlook

2021 , Bornemann, Manfred , Alwert, Kay , Will, Markus

Purpose This article reports on the background, the conceptual ideas and the lessons learned from over more than 20 years of IC Statements and Management with a country focus on Germany and some international developments. It calls for an integrated management approach for IC and offers case study evidence on how to accomplish this quest. Design/methodology/approach Report on the German initiative ""Intellectual Capital Statement made in Germany"" (ICS m.i.G.). A brief review of the literature describes the background and theoretical foundation of the German IC method. A short description of the method is followed by four detailed case studies to illustrate long-term impact of IC management in very different organizations. A discussion of Lessons Learned from more than 200 implementations and an outlook on current and future developments finalizes the article. Findings IC Statements made in Germany (ICS m.i.G.) was successful in providing a framework to systematically identify IC, evaluate the status quo of IC relative to the strategic requirements, visualize interdependencies of IC, business processes and business results as well as to connect IC reporting with internal management routines and external communication. However, ICS is not an insulated method but delivers the maximum benefit when integrated with strategy development, strategy implementation, business process optimization accompanied by change management routines. Strong ties to human resource management, information technology departments, quality management, research and development teams as well as business operations as the core of an organization help to yield the most for ICS m.i.G. Over time, the focus of managing IC changes and maturity leads to deutero learning. Practical implications ICS m.i.G. proved easy to apply, cost efficient for SMEs, larger corporations and networks. It helps to better accomplish their objectives and to adjust their business models. The guidelines in German and English as well as a software application released were downloaded more than 100,000 times. A certification process based on a three-tier training module is available and was successfully completed by more than 400 practitioners. ICS m.i.G. is supporting current standards of knowledge management, such as ISO 9001, ISO 30401 or DIN SPEC PAS 91443 and therefore will most likely have a continuing impact on knowledge-based value creation. Originality/value This paper reports lessons learned from the country-wide IC initiative in Germany over the last 20 years initiated and supported by the authors. Several elements of the method have been published over time, but so far no comprehensive view on Lessons Learned had been published.

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