Now showing 1 - 10 of 11
  • Publication
    Towards a Knowledge Management Standard for the Network of the SENAI Innovation Institutes
    ( 2023) ; ;
    Pavim, Alberto Xavier
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    Gomes, Jefferson de Oliveira
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    Fernandes da Costa, Caroline Cabral
    This paper describes how a KM framework for the Brazilian network of SENAI innovation institutes is being developed using a multi-stage, participatory approach. First, selected KM standards are presented. They form the basis for a workshop series aimed at gathering KM requirements from representatives of the SENAI institutes. In addition to a short online survey, the challenges and success factors of the KM introduction are the focus of attention on the basis of five phases of KM implementation and anchoring.
  • Publication
    Case Study on the Conception and Implementation of Knowledge Management in a Brazilian Innovation Institute
    ( 2023) ; ;
    Neumann, Fernanda
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    Jardim Barros, Maria Cecilia
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    This case study paper outlines the approach and experiences gained in a KM project conducted between two continents. The project scope comprises the systematic initiation, design and implementation of a comprehensive knowledge management system at a SENAI Innovation Institute in Rio de Janeiro, Brazil. The practical business process-oriented KM methodology of the Berlin-based Competence Center Knowledge Management at Fraunhofer IPK, was used to define KM goals, to analyze strengths and weaknesses in knowledge handling and to set up customized KM action programs.
  • Publication
    Implementing a European KM Approach in a Brazilian Innovation Institute on a Remote Basis
    ( 2022) ;
    Neumann, Fernanda
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    ; ;
    Santos, Victoria
    This case study paper outlines the approach and experiences gained in a KM project conducted between two continents on a completely remote basis - due to the pandemic in 2021. The project scope comprises the systematic initiation, design and implementation of a comprehensive knowledge management system at an innovation institute in Rio de Janeiro, Brazil. The practical business process-oriented KM (BPO-KM) methodology of the Berlin-based Competence Center Knowledge Management at Fraunhofer IPK, was used to define KM goals, to analyze strengths and gaps in knowledge handling and to set up customized KM action programs. Starting with the examination of the institute’s business strategy, the overall KM goals were derived together with the institute’s top management and KM core team. According to the holistic KM approach on the levels "People, Organization, Technology", an online survey ("KM Fitness Check") was conducted with over 100 respondents. The survey results were discussed in an online kick-off workshop in order to prioritize the main strategic and operational KM challenges. In online breakout sessions with different working groups, using collaborative online tools, the knowledge flows inside the institute’s value adding core processes were analyzed in depth ("KM Process Profiles"). In parallel, the KM core team was supported to develop a map of the institute’s crucial knowledge to serve as a common taxonomy for the research groups and administrative functions involved in the KM project, such as HR, IT and project management office. After this initial analysis phase, suitable solutions for the main KM challenges were designed and transformed into three main action programs to start the actual implementation of the institute’s KM system. In a preliminary evaluation, a systemic controlling logic was defined to keep track on results, benefits and impacts of the KM actions regarding the institute’s business strategy. Major learnings, discussed in this paper, include the following findings: a) accompanying change management and communication from the beginning is key to keep motivation high, b) connecting KM to other organizational functions is crucial to anchor KM in the organization, c) remote and online project collaboration bears advantages and drawbacks.
  • Publication
    Inter‐organizational network management in an innovation context: Combining ego and whole network perspective
    ( 2016)
    Cap, Jan-Patrick
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    Blaich, Erik
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    Raesfeld, Ariane von
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    Harms, Rainer
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    Although there is growing interest into the research field of inter-organizational innovation networks, few attempts have been made to develop systematic methods for the active management of such networks. This is especially true for approaches combining the view of single actors and the network as a whole. In response to this gap, this research presents a new method for the management of inter-organizational networks that can help to increase innovation outcome. The introduced approach accomplishes two goals. Firstly, it provides guidance for the measurement of the current collaboration status of a network, its optimal future collaboration status and the gap between them. Secondly, it provides systematics for the development of clear network management strategies for each network actor for closing this collaboration gap. As a result, better exploitation of existing collaboration potential is expected to increase innovation output. The method builds upon work by Kohl et al. (2015) who approached network management on a whole network level providing a solution for the management of entire networks and Ojasalo (2004) who suggested a network management method taking the perspective of a single network actor on the so called ego level. The novelty value of the presented method lies in the demonstration of how these different levels of network management can be combined. The two levels of analysis are linked through reliance on the same data set. The developed method is demonstrated through a case study. The analysis builds upon a questionnaire asking network actors for an estimation of the current collaboration status and a future collaboration potential amongst them. Social network analysis software was used to calculate network measures such as the level of density and to visualize the network graphically. As a result customized strategies for improving collaboration within the investigated network are presented.
  • Publication
    Wissensstandort Deutschland
    ( 2012)
    Mertins, Kai
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    Steinhöfel, Erik
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    Wuscher, Sven
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  • Publication
  • Publication
    "How to manage intellectual capital in Brazil?". Lessons learned from the first pilot-implementations
    ( 2012)
    Mertins, Kai
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    Fernández y Fernandez, Eloi
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    Sequeira, Camilo A.
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