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Business process optimization using data analysis methods and health monitoring

: Richter, Claas; Gohlke, Holger; Cleve, Jürgen; Bieber, Gerald

Sepp, J. ; Tallinn University of Technology:
3rd International Conference "Baltic Business and Socio-Economic Development" 2007. CD-ROM : June 18-19, 2007, Tallinn, Estonia
Tallinn: Tallinn University of Technology, 2007
9 pp.
International Conference "Baltic Business and Socio-Economic Development" (BBSED) <3, 2007, Tallinn>
Conference Paper
Fraunhofer IGD ()
user interaction; mobile computing; business process; data mining; business intelligence

The implementation of an electronic work flow system is a good starting point for acquiring, collecting, processing and managing all business data and documents. An IT-based work-flow also supports the concept of the paperless office by applying electronic forms and document, and hence supports the governance of rules and laws within the company.
In this paper, the work-flow system fLARe® (flare) will be introduced, which has been developed with the two main aims: (1) handling a tremendously increasing amount of various business data and documents electronically in a most cost transparent way, (2) global accessibility by applying web-technology and newly evolving standards. Flare allows an achievement-orientated accounting by acquiring all actually executed work and services in detail by its work items, locations and amounts on a daily basis. Attached with their actual labour, material and other cost, the company management can carefully monitor the progress of all running projects and work, and intervene in case of critical situations, such as bad finances or exceeding deadlines. This way of cost transparency can help managing service-orientated business very well because the wage share of the total turnover is usually higher in the service sector, and hence the wage plays a major role.