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New horizons for the role and production of services. RESER 2008 - Programme and Abstracts

September 25th-26th, Stuttgart, Germany
: Ganz, W.; Kicherer, F.; Schletz, A.


Stuttgart: Fraunhofer IRB Verlag, 2008, 188 pp.
European Association for Research on Services (RESER Conference) <18, 2008, Stuttgart>
ISBN: 3-8167-7786-4
ISBN: 978-3-8167-7786-1
Conference Proceedings
Fraunhofer IAO ()
research; industry; consulting; service; organizational development; business development; service science

"New Horizons for the Role and Production of Services" has been the theme for the RESER 2008 conference's call for paper. Cutting edge researchers from a variety of disciplines and from all over the world have contributed their latest findings to the conference. Topics range from the micro to the macro level, covering issues in the field of tertiarization of the economy and new dynamics of services, hybrid products & services, transforming business models and new approaches in the management of services, as well as new perspectives for services research. In this booklet one can find the detailed abstracts that include a description of the general objective of the particular paper, an outline of the employed methodology, and the results that have been discovered within the particular research.