Fraunhofer-Gesellschaft

Publica

Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

Understanding shoulder surfing in the wild: Stories from users and observers

 
: Eiband, M.; Khamis, M.; Zezschwitz, E. von; Hussmann, H.; Alt, F.

:

Mark, Gloria (Ed.) ; Association for Computing Machinery -ACM-; Association for Computing Machinery -ACM-, Special Interest Group on Computer and Human Interaction -SIGCHI-:
CHI 2017, CHI Conference on Human Factors in Computing Systems. Proceedings : Denver, Colorado, USA, May 06 - 11, 2017
New York: ACM, 2017
ISBN: 978-1-4503-4655-9
pp.4254-4265
Conference on Human Factors in Computing Systems (CHI) <35, 2017, Denver/Colo.>
English
Conference Paper
Fraunhofer FKIE ()

Abstract
Research has brought forth a variety of authentication systems to mitigate observation attacks. However, there is little work about shoulder surfing situations in the real world. We present the results of a user survey (N=174) in which we investigate actual stories about shoulder surfing on mobile devices from both users and observers. Our analysis indicates that shoulder surfing mainly occurs in an opportunistic, non-malicious way. It usually does not have serious consequences, but evokes negative feelings for both parties, resulting in a variety of coping strategies. Observed data was personal in most cases and ranged from information about interests and hobbies to login data and intimate details about third persons and relationships. Thus, our work contributes evidence for shoulder surfing in the real world and informs implications for the design of privacy protection mechanisms.

: http://publica.fraunhofer.de/documents/N-540927.html