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Advances in service quality, innovation, and excellence
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Title
Advances in service quality, innovation, and excellence
Titel Supplements
QUIS 12; proceedings of QUIS 12; the 12th International Research Symposium on Service Excellence in Management, Juni 2-5, 2011, Ithaca, NY
Verlag
Center for Hospitality Research
Verlagsort
Ithaca/NY
Datum
2011
Konferenz
International Research Symposium on Service Excellence in Management 2011