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Das Bildtelefon in der geschäftlichen Kommunikation

: Hudetz, W.; Rachor, U.
: Fraunhofer-Institut für Systemtechnik und Innovationsforschung -ISI-, Karlsruhe

Karlsruhe: ISI, 1989, 130 S.
Bericht - Fraunhofer-Institut für Systemtechnik und Innovationsforschung, ISI-B-28-89
Fraunhofer ISI ()
Anwenderbedarf; Anwendungsfeld; Bildtelefon; Geschäftskommunikation; ISDN; Markteinführung; Produktgestaltung; Technikkonfiguration; Video-Kommunikation

The paper presents the results of an empirical study of the possibilities to use ISDN video telephones to support business communication. An informative brochure together with a questionaire was sent to about 650 private firms, public institutions, and government offices. In addition 46 extended interviews werde conducted in throughout the FRG. A total of 18 application cases for videotelephony werde identified. From these cased 8 application types werde derived. These were matched to different kinds of video telephones as possible alternatives to be developed. The study showed that the most important business application for video telephones would be to support the discussion of documents, drawings, pictures and small objects. Face-to-face communication was only partially of interest. There exists a broad interest in videotelephony, however high costs, reluctance against "being on TV", and lack of sufficient information may slow down the initial acceptance.