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Zertifiziert - die Meinung danach. Resultate und Konsequenzen einer empirischen Studie bei zertifizierten Unternehmen

Certified- the opinion afterwards. Results and consequences of an empirical study with certified enterprises
 
: Kamiske, G.; Malorny, C.; Michael, H.

Qualität und Zuverlässigkeit : QZ 39 (1994), Nr.11, S.1215-1224
ISSN: 0033-5126
ISSN: 0720-1214
Deutsch
Zeitschriftenaufsatz
Fraunhofer IPK ()
QM-System; Qualitätsfähigkeit; Qualitätsmanagementsystem; Qualitätsniveau; Zertifikat; Zertifizierung

Abstract
Results and consequences of an empirical study with certified enterprises. There is a growing number of contribution dealing with the profitability of quality management systems (QM systems) and with their contribution to added value. These discussions are still widely based on personal experiences of the authors. The present empirical investigation is intended to assess the range of options of certified enterprises on the question about the profitability of QM systems. Moreover, it shows the range of experiences with regard to the quality of counseling and certifying companies and provides an outlook for an improvement of the QM system

: http://publica.fraunhofer.de/dokumente/PX-42408.html