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Usage Information for Product and Service Optimization

: Krause, F.-L.; Wolf, R.

The Advanced Summer University, Lisbon '95. Proceedings
The Advanced Summer University <1995, Lisbon>
Fraunhofer IPK ()
Product Optimization; Produktoptimierung; Qualitätsinformationssystem; Qualitätsmanagement; Quality Information Systemms; quality management; Service Optimierung; Service Optimization

The following paper describes a German cooperative project in the area of Quality Information Systems.The goal of the project is to implement computer-aided quality loops for industrial enterprises. About 50 partners - user companies, system vendors and academic participants - are involved in this project, which is organized into eleven project teams and five thematic cross-sections.The project team here described is concerned with the area of marketing, sales/dis- tribution and service.