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1998
Journal Article
Titel
Service Engineering. Perspektiven einer noch jungen Fachdisziplin
Alternative
Service Engineering. Perspectives of a new discipline
Abstract
Up to now there has been hardly any methodical reflexion of the subject "service". In particular, established methods for the systematical and customer-oriented development of services are not available. However, with Service Engineering a discipline which is focussing on a more efficient service development gains increasing importance. The present article gives a first classification of this new discipline and describes future research areas.