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A socio-technical approach towards supporting intra-organizational collaboration

: Aehnelt, Mario; Ebert, Mirko; Beham, Günter; Lindstaed, Stefanie; Paschen, Alexander


Dillenbourg, P.:
Times of convergence. Technologies across learning contexts : Third European Conference on Technology Enhanced Learning, EC-TEL 2008, Maastricht, The Netherlands, September 16-19, 2008; Proceedings
Berlin: Springer, 2008 (Lecture Notes in Computer Science 5192)
ISBN: 3-540-87604-9
ISBN: 978-3-540-87604-5
ISSN: 0302-9743
European Conference on Technology Enhanced Learning (EC-TEL) <3, 2008, Maastricht>
Fraunhofer IGD ()
collaboration; knowledge processing; Computer supported cooperative work (CSCW)

Knowledge work in companies is increasingly carried out by teams of knowledge workers. They interact within and between teams with the common goal to acquire, apply, create and share knowledge. In this paper we propose a socio-technical model to support intra-organizational collaboration which specifically takes into account the social and collaborative nature of knowledge work. Our aim is to support in particular the efficiency of collaborative knowledge work processes through an automated recommendation of collaboration partners and collaboration media. We report on the theoretical as well as practical aspects of such a socio-technical model.