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The I3CON service engineering approach

A modular approach for developing new construction services
: Bilan, L.; Wohlfart, L.; Karvonen, I.

Hassan, T.:
1st International Conference on Industrialised Integrated, Intelligent Construction, I3CON 2008. Proceedings : Loughborough, UK, 14-16 May 2008
Leicestershire: University Loughborough, 2008
ISBN: 978-1-897911-32-7
International Conference on Industrialised Integrated, Intelligent Construction (I3CON) <1, 2008, Loughborough>
Fraunhofer IAO ()

The service industry is Europe's most important industry sector. Services are no longer a by-product of products; they are an essential part of the solution package offered to the customer. This trend also affects more traditional sectors, such as construction, who thus feel an increasing need for approaches on how to successfully develop new service concepts. This paper presents the modular Service Engineering approach developed in the EU-funded project I3CON that specifically focuses on the construction industry.