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A quick scan - a new approach to TQM-assessment

: Kuhlang, Peter; Sihn, Wilfried

Majstorovic, V.D. ; International Institution for Production Engineering Research -CIRP-, Paris:
Total Quality Management - Advanced and Intelligent Approaches. CD-ROM : Proceedings. Fourth International Working Conference, May 27th - 30th, 2007, Belgrade, Serbia
Belgrad, 2007
ISBN: 86-7083-515-0
5 S.
International Working Conference Total Quality Management - Advanced and Intelligent Approaches <4, 2007, Belgrad>
Fraunhofer IPA ()
Total Quality Management TQM; EFQM Excellence Modell; Small and Medium Sized Enterprises (SME); assessment; KMU (Kleine und mittlere Unternehmen); Managementsystem; Unternehmensführung

Independent from branch of business, size, structure or maturity organisations need a management system to be successful. A lot of leaders of SME search for a suitable orgnisational concept for their business. The EFQM Excellence Model including RADAR seems for many leaders too complex. To deliver the thoughts of the model and RADAR to the responsible managers an efficient method was developed - called QuickScan. Starting by analysing the stakeholders and their expectations the QuickScan discovers the results used to assess the accomplishment of stakeholder' expectations. The next QuickScan-step is to find out which activities, approaches or methods are deployed in the organisation, to manage processes, partnerships, finances, technologies, material, information and knowldege and employees. After answering the questions "Which are the strategic goals of your organisation? Which are your key processes and indicators for deployment of policy and strategy?" the needs for action in the areas of improvement are priorised.